Your privacy is not a secondary concern at 799pak — it is a foundational commitment. This Privacy Policy explains exactly what personal data we collect when you use the 799pak platform, why we collect it, how it is stored and protected, who we may share it with, and what rights you hold over that data as a player based in Pakistan. We have written this policy in plain, straightforward English so that it is actually readable rather than a document designed to obscure rather than inform.
1.1 For the purposes of this Privacy Policy, "799pak", "the Company", "we", "us", and "our" refer to the entity operating the 799pak online gaming platform, which holds a valid international gaming license and operates the website accessible at 799pak.asia.
1.2 799pak is the data controller in respect of all personal data collected through the platform. This means that 799pak determines the purposes for which your personal data is collected and the manner in which it is processed.
1.3 Our platform is designed to serve adult players across Pakistan, including those in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions. References in this policy to "you" or "your" refer to any individual who accesses or uses the 799pak platform, whether or not they hold a registered account.
1.4 Questions about this Privacy Policy, or requests to exercise your data rights, should be directed to the 799pak support team as described in Section 15 of this policy.
2.1 799pak collects several categories of personal data, the extent of which depends on the nature of your interaction with the platform. The categories are as follows:
3.1 Directly from you. The majority of personal data that 799pak holds is provided by you directly — during account registration, when completing KYC verification, when making deposits or withdrawal requests, when contacting support, or when adjusting your responsible gaming settings.
3.2 Automatically through your use of the platform. Technical and device data — including IP addresses, session logs, device identifiers, and platform interaction data — is collected automatically when you access the 799pak website or use any feature of the platform. This data is collected regardless of whether you are logged into an account.
3.3 Through cookies and similar tracking technologies. 799pak uses cookies, web beacons, and similar technologies to collect data about your browsing behaviour on the platform. Full details of the cookies we use and how to manage your preferences are set out in Section 7 of this policy.
3.4 From third-party identity verification providers. Where 799pak uses a third-party KYC or identity verification service to validate the documents you submit, that provider may return additional data signals — such as a match confidence score or fraud risk indicator — which are stored alongside your KYC record.
3.5 From payment processors. When you initiate a deposit via EasyPaisa, JazzCash, or a bank transfer, the payment provider may return transaction metadata — including transaction reference numbers and success or failure status codes — which are recorded in your payment history.
4.1 799pak processes your personal data only for purposes that are disclosed in this policy. The primary purposes for which we use your data are as follows:
5.1 For each category of processing described in Section 4, 799pak relies on one of the following legal bases:
6.1 799pak does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances.
6.2 We may share your data with carefully selected third parties in the following circumstances:
6.3 Where data is shared with third parties outside the jurisdiction in which 799pak holds its gaming license, 799pak ensures that appropriate contractual safeguards are in place to protect your data to an equivalent standard as required under our licensing obligations.
7.1 799pak uses cookies and similar technologies (including web beacons and local storage objects) to make the platform function correctly, to keep your session active, to remember your preferences, and to analyse how players use the platform so we can improve it.
7.2 The following table describes the categories of cookies used on the 799pak platform:
| Category | Purpose | Retention | Required? |
|---|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals. | Session / up to 24 hrs | Required |
| Functional | Remembering your preferred language, odds format, deposit method, and responsible gaming settings. | Up to 12 months | Required |
| Analytics | Aggregated, anonymised data on which pages and features are most used, to guide platform improvements. | Up to 24 months | Optional |
| Marketing | Tracking conversion events to measure the effectiveness of 799pak promotional campaigns (no cross-site tracking). | Up to 30 days | Optional |
7.3 Managing Cookie Preferences. Strictly necessary and functional cookies cannot be disabled as the platform cannot operate without them. Analytics and marketing cookies are optional — you can manage your preferences through the Cookie Settings panel available in your account dashboard. You may also control cookies through your browser settings, though this may impair platform functionality.
7.4 799pak does not use cookies to track your browsing activity across third-party websites. Our cookies are scoped to the 799pak platform only.
8.1 799pak implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
8.2 Your Responsibilities. 799pak's security measures protect data on our side of the connection. You are responsible for keeping your account password confidential, not sharing your login credentials with any other person, and ensuring that you log out of your account when using a shared or public device. 799pak cannot be held responsible for unauthorised access resulting from a Player's failure to maintain their own credential security.
9.1 799pak retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by our gaming license obligations, whichever is the longer. The following retention periods apply:
9.2 At the end of each applicable retention period, personal data is securely deleted or rendered permanently anonymous such that it can no longer be linked to an individual player.
10.1 Subject to applicable law and the constraints of our gaming license obligations, you hold the following rights in respect of your personal data held by 799pak:
You may request a copy of all personal data 799pak holds about you (a "subject access request"). We will respond within 30 days of verification of your identity.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your personal data where it is no longer needed and where no legal obligation requires us to retain it. Gaming license obligations may prevent full erasure in some cases.
In certain circumstances you may request that we restrict how we use your data — for example, where you contest the accuracy of data while we investigate the correction.
Where processing is based on your consent or a contract with you, you may request that we provide your data in a structured, machine-readable format for transfer to another service.
You may object to processing carried out on the basis of legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
10.2 To exercise any of these rights, please contact the 799pak support team via live chat or at the email address provided in Section 15, with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 calendar days. Where a request is complex, we may extend this period by a further 60 days with prior notification.
11.1 The 799pak platform is strictly intended for adults aged 21 years and above. 799pak does not knowingly collect personal data from any person under the age of 21.
11.2 If 799pak becomes aware that personal data has been collected from an individual under the age of 21 — whether through a failed or circumvented age verification process or through any other means — the following steps will be taken immediately:
11.3 If you are a parent or guardian and believe that a person under 21 in your care has registered or attempted to register an account on 799pak, please contact our support team immediately via live chat so that the account can be identified and suspended without delay.
12.1 799pak will only send you marketing communications — including bonus offers, promotional announcements, new game alerts, and event notifications — where you have actively opted in to receive them. Opt-in can be given during the account registration process or at any time thereafter through the notification preferences section of your account settings.
12.2 Marketing communications may be delivered via the following channels, subject to your individual opt-in preferences:
12.3 Withdrawing Marketing Consent. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link in any email we send you, or by contacting the support team directly. Withdrawal of consent takes effect immediately — you will not receive further unsolicited marketing communications once your preference is updated. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to withdrawal.
12.4 Transactional communications — including deposit and withdrawal confirmations, account security alerts, and KYC verification requests — are not marketing communications. They will be sent to you regardless of your marketing preferences as they are necessary for the operation of your account.
13.1 The 799pak platform may contain links to third-party websites — for example, links to the websites of game providers or responsible gaming support organisations. This Privacy Policy applies only to the 799pak platform and does not govern the privacy practices of any third-party website.
13.2 799pak has no control over and accepts no responsibility for the content, privacy policies, or data practices of any third-party website that may be linked from the platform. We encourage you to review the privacy policy of any third-party site before providing personal data to it.
14.1 799pak reserves the right to update this Privacy Policy at any time. Where a material change is made to how we collect or use your personal data, we will provide at least fourteen (14) days' advance notice via the email address registered to your account and via a prominent notice displayed on the platform.
14.2 Minor updates — such as clarifications of existing practices, correction of typographical errors, or structural reorganisation that does not change the substance of any section — may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the date of the most recent change of any kind.
14.3 Your continued use of the 799pak platform following the effective date of any material amendment constitutes your acceptance of the updated policy. If you do not accept the updated policy, you should close your account before the effective date of the change. Account closure instructions are available through the support team.
15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how 799pak handles your personal data, please contact our team through one of the following channels:
15.2 All privacy-related requests and complaints are handled by the 799pak compliance team. Where you submit a formal data rights request, we will acknowledge receipt within 72 hours and confirm the identity verification steps required before we can process your request.
15.3 If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant supervisory or regulatory authority applicable to 799pak's gaming license jurisdiction.